General Conditions of Use and Sale
Founded in 2005, Vinissimus is an experienced market leader in the online sale of wine. We base our success on our staff of trustworthy professionals offering customers a meticulous, personalized and caring attention, and a swift service.
We offer our customers a wide range of products which we try to keep as up-to-date as possible with the help of our suppliers and contents team. Our technical team and customer service department will give you advice and help with any questions or doubts you may have. Our delivery service combines the work of our warehouse and purchase departments with the different courier services we work with to ensure your orders arrive quickly and efficiently.
We try our best, day in day out, to offer an excellent service but from time to time incidents out of our control occur or we may make a mistake as, unfortunately, we are not perfect.
For this reason, here are the conditions and terms which regulate the use of our website and apply to all purchases made through our online system — that is, all the rights and obligations related to any purchase you make from us. We have tried to explain them as clearly and specifically as possible and we suggest you read them to find out what services we provide and how they operate.
Version 2.0, 1 January 2022
Vinissimus is the trading name of Vingenio Group, SL, a company registered in Spain with intra-Community VAT number ESB16887432, inscribed in the Commerce Register of Barcelona, volume 48006, page 15, sheet B-569211, entry 1, and having its corporate address at Òptica, 12, 08755, in Castellbisbal (Spain). Ifwines LTD is an active company registered in England and Wales with company number 1296546 and EORI GB375200614000. Ifwines has its offices at 20-22 Wenlock Road, London, N1 7GU, and is the UK partner for the Vinissimus business group.
The present terms and conditions regulate the use customers or users can make of the information contained on our web pages and establish the conditions for contracting services offered therein — that is, the rights and obligations of both Vinissimus and the users. For this reason, Vinissimus recommends reading the conditions in detail before using these services as, when a customer uses them, they expressly accept the conditions and the relationship between the two parties is regulated by these conditions without reservations. If a user does not agree with one or more of these conditions, we request they do not visit our website or carry out a purchase from Vinissimus. If there are any doubts regarding these conditions, users should not hesitate to contact our Customer Service.
The present conditions can be supplemented with other specific conditions, such as those dealing with specific offers or sales campaigns.