Wine region / Country
Can't you find the answer to your question on this page?
Please call us or write to us, and we shall be delighted to help you.
Ph.: 0870 818 8889 (+34 934 438 076)
Office hours: working days, 9am-2pm and 3-6pm
In Spain, we cover the whole of the mainland, the Balearic Islands, the Canaries, Ceuta and Melilla; we also cover all the countries within the EU (except the Azores and Madeira, the Isle of Man and the Channel Islands, the overseas departments and territories), Andorra and Switzerland. See transport costs.
In Spain, orders to mainland destinations take between 2 to 3 working days to arrive, between 3 to 4 days for shipments to the Balearic Islands, and up to 12 days if sent to the Canaries (this varies depending on the island destination and package size). For all other European countries, the delivery time is between 3 to 4 days.
If you need your order urgently or require delivery on a certain date, please contact our Customer Service Department.
To check on the progress and status of your order, you just need to log into My account, with your user email address and password as usual, and view the My Vinissimus orders section. You will always find the My account section at the top of our web pages.
The main stages for orders are:
If your order cannot be processed during the two working days after being received, due to a temporary lack of stock, a delay in the arrival of new stocks or for any other reason, we will notify you by email, specifying the products concerned and/or informing you of the situation.
Similarly, if due to circumstances you need your order to arrive on a certain date, we kindly recommend that you let us know as soon as possible to ensure that, making every effort to do so, the deadline can be met or else so that we arrange a possible alternative with you.
If a bottle breaks in transit, Vinissimus will send you another one at no extra charge.
Orders can be paid for by card (VISA, Mastercard or American Express), by bank transfer, PayPal or cash on delivery (this method carries a supplementary charge of 5%, with a minimum amount depending on the destination).
No. At Vinissimus we do not set a minimum purchase quantity, you can buy as many bottles as you like, although it is important to remember that transportation costs per bottle are reduced if you buy in multiples of 6 (6, 12, 18...).
No. If you want to buy from Vinissimus, you don't have to be a member of the Club. You just have to choose the wines you would like us to send you, add them to the shopping cart and complete the purchasing process. Club membership is totally separate from any purchases made via the website. See how Club Vinissimus works.
Use the link "I forgot my password" and we will send you an email with a new password. Please note that our system differentiates between upper and lower cases, both for the email address and for the password code; if you used an upper case letter in your email address when making your first purchase, you must enter it again exactly the same as before.
To alter your email address, your password, the usual delivery addresses, the language in which you receive our communications, your credit cards or billing details, you just need to view the appropriate entry within the My account section which you will find at the top of all our web pages.
If you require to alter certain information about an order already placed, please be aware that this is only possible if your order has not yet reached the processing stage. To know the status of your order, please check My Vinissimus orders, or ask for the change to be made, if it is still possible, by directly contacting our staff at Customer Service.
Yes, of course. During the purchasing process, you will be offered Gift options: choose the type of gift packaging you prefer and add a gift message; we will take care of the rest. The gift recipient will not receive any notification of prices or payment; the sales receipt / invoice will be sent out by email solely to the purchaser's email address.
If the wine is available on our website, you would find it by checking through the different categories, or else by using the search facility. If you use the search facility, make sure that all the words are written correctly or try using only part of the name, wine or winery. If the wine you are looking for is not included in our catalogue, please contact our Customer Service Department and we will try to get it for you.
We do not have a special price list for trade professionals, but we will prepare an appropriate quotation for orders over a certain quantity. If you are a professional in the restaurant trade or a specialist retailer, please contact our Customer Service Department: just let us know which wines and the number of bottles you would like to buy, and the delivery address, and we will send you a quotation with our best prices.
If the wine you have received is in poor condition or has some defect (a faulty cork, for example), you can return it to us and we will replace it with a new bottle or product. For this to happen, you will need to return the bottle to us with the remaining wine and the original cork in place, so that our staff can assess and then confirm the defect; once confirmed, we will include the new bottle with your next order. The defective bottle should be returned to us at your own expense and within a period of 30 days after the date of purchase, addressed to our warehouse and indicating clearly on the box the relevant order number as reference:
C/ Óptica, 12 (Pol. Ind. Santa Rita, Nave 23)
08755 Castellbisbal (Spain)
If the reason for returning the goods is simply that the wine does not come up to your expectations and you have bought more bottles, you can return the remaining ones to us, to the same address as given before, but in this instance within a maximum period of 15 days. Once we have checked that the bottles have been received in perfect condition, we will reimburse you for the amount paid for them, less 5% for stock relocation in the warehouse.
Any return due to breakage or an incident during transportation must be communicated to our Customer Service Department as soon as possible and always during the 24 hours following delivery of the bottles; returns of this sort should be arranged directly through our staff. In this case, the return and replacement of the bottles concerned will not incur you any cost, nor the recipient, should this be a gift.
If you let us know what type of wine or item you would like to give as a gift, indicating your tastes and preferences, we will help you to find the options best suited to your needs and pocket.
In 2005 Toni Vicens, a wine enthusiast and keen web programmer, set up Vinissimus with barely 100 wines in the catalogue.
Today, after more than a million bottles of wine sold, 80,000 orders processed and 50,000 clients all over Europe, Vinissimus operates sites in 5 countries, has 4,000 listed references and is the leader in online sales of Spanish wine in Europe.
At Vinissimus we take great care over each order to make sure that all goes to plan and that our customers receive their wines as soon as possible. Our own in-house technology for handling orders and our personal approach towards customer service work in tandem to provide total satisfaction.
Returns / Breakage Guarantee
If one of our products arrives in poor condition or you are simply not satisfied with it, you can return it to us with peace of mind. If a bottle breaks during transit, Vinissimus will ensure that another one is sent out to you.
Card payments are carried out using the 4B platform and encrypted with the SSL protocol in order to guarantee maximum security.
Payment can be made by means of a credit card, bank transfer, Paypal or cash on delivery.
Orders for the Spanish mainland are delivered within 2 to 3 working days of being placed. For the Balearic Islands, the delivery time is 3-4 days, and between 4 to 6 days for most destinations in other European countries. If the wine is in stock and the order is placed before 1pm Spanish time, it can be delivered to you in the UK 4 days later.
Founder of Vinissimus